Articles

Cloud-Based Contact Center: How to Maneuver the CCaaS Opportunity

By | April 30th, 2018|Business, Technology, Telecom|

At nQuery Technology Solutions, we like to provide real solutions for real people. And if you’re trying to provide your customers with better support, the real solution you need to hear about is the cloud-based contact center. So, what does a cloud contact center solution offer, and how is it different from a traditional contact [...]

4 Myths about Moving to the Cloud

By | April 30th, 2018|Business, Internet, Technology, Uncategorized|

Recently, many companies have decided that moving to the cloud is a smart solution. The reason? If you ask those making the decision, they’ll say that cloud storage, computing, and unified communications as a service (UCaaS) not only make their businesses more agile and adaptable but also that the switch is saving them money. But [...]

How to Scale Your Franchise: Expert Interview #2

By | February 5th, 2018|Uncategorized|

Franchising can be a smart business move, but not just any business can effectively scale their operations to become a franchise. Some franchises fail while others succeed, and it’s not always apparent why. However, there are a few factors that can predict whether your business is a good candidate to become a franchise operation. A [...]

How to Scale Your Franchise: Expert Interview #1

By | February 5th, 2018|Uncategorized|

Lately, I’ve been thinking about franchises—what it takes to create one, how to scale a franchise effectively, why some fail, and why others don’t. These aren’t easy questions to answer. Each of them may not even have a single right answer. But there are some key things to know and effective strategies that can help [...]

6 Enterprise VoIP Trends Your Business Should Utilize in 2018

By | January 1st, 2018|Uncategorized|

Enterprise VoIP technology has been around for a while, and although it has provided many businesses, industries, and individuals with value, it wasn’t until recently that it really hit its stride. Among the chief benefits of VoIP for business are efficiency, economy, and adaptability. As of the end of 2017, enterprise VoIP has gained popularity [...]

Think You Need a New Business Phone System? Answer These 4 Simple Questions

By | December 4th, 2017|Uncategorized|

People often approach me with questions about the telecom industry or, more specifically, their business phone system. As newer options such as cloud-based phone systems for businesses become available, people ask who exactly benefits most from using these types of systems. Just the other day, I was talking to one of my clients. He's a [...]

Top Salespeople Taking Your Clients? Win Control with Business Telecom

By | November 6th, 2017|Uncategorized|

In Season 5, Episode 24 of NBC’s The Office, Dwight Schrute—the comedy’s socially awkward, yet exceptionally competent paper salesperson—attempts to stop his former boss, the bumbling Michael Scott, from stealing clients from Dunder Mifflin, the show’s fictional paper distribution company. After quitting his job as Regional Manager of Dunder Mifflin’s Scranton, Pennsylvania branch, Michael decides [...]

VoIP Phone Service for Business: Your International Clients Want to Call…Can They?

By | September 24th, 2017|Uncategorized|

Have you found a good VoIP phone service for business? If not, imagine something for me. You run a business in Miami that imports goods to sell to companies and individuals here in the United States. You’ve found reliable suppliers in Europe and Latin America and have started to place your orders with them. Business [...]

Hurricane Irma: 5 Things We Can Learn about Business Continuity

By | September 18th, 2017|Business, Technology, Telecom|

If you didn’t take the proper steps to ensure your business would be operational after Hurricane Irma passed, the chances that you are still trying to get back to business as usual are high. According to Fortune, the damage sustained during the storm add up to nearly $250 billion. And while that number is lower [...]