How to Fix 4 Common Causes of Poor VoIP Call Quality

By | July 9th, 2018|Business, Internet, Technology, Telecom|

For all its advantages, VoIP also has some drawbacks that I would like to discuss. Poor VoIP call quality does happen, but luckily, the most common causes are pretty easy to diagnose and fix. Because they want to keep your business, your VoIP provider should be willing to work with you—as your independent technology solutions [...]

Spend Less Time Worrying About Business Technology … Run Your Company

By | June 4th, 2018|Business, Technology|

Andrew Carnegie once said, “No person will make a great business who wants to do it all himself or get all the credit.” I literally couldn’t have said it better myself, which is why I delegated the task to someone with expertise that I don’t have. What about business technology? Are you delegating enough so [...]

Cloud-Based Contact Center: How to Maneuver the CCaaS Opportunity

By | April 30th, 2018|Business, Technology, Telecom|

At nQuery Technology Solutions, we like to provide real solutions for real people. And if you’re trying to provide your customers with better support, the real solution you need to hear about is the cloud-based contact center. So, what does a cloud contact center solution offer, and how is it different from a traditional contact [...]

4 Myths about Moving to the Cloud

By | April 30th, 2018|Business, Internet, Technology, Uncategorized|

Recently, many companies have decided that moving to the cloud is a smart solution. The reason? If you ask those making the decision, they’ll say that cloud storage, computing, and unified communications as a service (UCaaS) not only make their businesses more agile and adaptable but also that the switch is saving them money. But [...]

How to Scale Your Franchise: Expert Interview #2

By | February 5th, 2018|Uncategorized|

Franchising can be a smart business move, but not just any business can effectively scale their operations to become a franchise. Some franchises fail while others succeed, and it’s not always apparent why. However, there are a few factors that can predict whether your business is a good candidate to become a franchise operation. A [...]

How to Scale Your Franchise: Expert Interview #1

By | February 5th, 2018|Uncategorized|

Lately, I’ve been thinking about franchises—what it takes to create one, how to scale a franchise effectively, why some fail, and why others don’t. These aren’t easy questions to answer. Each of them may not even have a single right answer. But there are some key things to know and effective strategies that can help [...]

6 Enterprise VoIP Trends Your Business Should Utilize in 2018

By | January 1st, 2018|Uncategorized|

Enterprise VoIP technology has been around for a while, and although it has provided many businesses, industries, and individuals with value, it wasn’t until recently that it really hit its stride. Among the chief benefits of VoIP for business are efficiency, economy, and adaptability. As of the end of 2017, enterprise VoIP has gained popularity [...]

Think You Need a New Business Phone System? Answer These 4 Simple Questions

By | December 4th, 2017|Uncategorized|

People often approach me with questions about the telecom industry or, more specifically, their business phone system. As newer options such as cloud-based phone systems for businesses become available, people ask who exactly benefits most from using these types of systems. Just the other day, I was talking to one of my clients. He's a [...]

Top Salespeople Taking Your Clients? Win Control with Business Telecom

By | November 6th, 2017|Uncategorized|

In Season 5, Episode 24 of NBC’s The Office, Dwight Schrute—the comedy’s socially awkward, yet exceptionally competent paper salesperson—attempts to stop his former boss, the bumbling Michael Scott, from stealing clients from Dunder Mifflin, the show’s fictional paper distribution company. After quitting his job as Regional Manager of Dunder Mifflin’s Scranton, Pennsylvania branch, Michael decides [...]