Customer engagement is more than omnichannel. It’s delivering the best experience at every touch, on every device, and every time. Avaya OceanaTM is the next generation in multi-touch, context-driven customer engagement solutions. It not only manages big data, it activates it. Because when it comes to delivering unforgettable customer service across every industry,
EXPERIENCE IS EVERYTHING.
Data communications have been the cornerstone of enterprise networks for decades. As the economy gradually grew more global and the computer revolution took hold companies needed to rapidly exchange data between locations around the world, faster than ever before. Throughout the decades, network operators like Verizon have developed new, more advanced technologies designed to meet the network needs of enterprises as they continue to evolve.
From the 1960s all the way to the ’90s, fixed private lines were the primary vehicle for exchanging information between sites. But one of the primary drawbacks was—and still is—that the further the distance, the more it costs. Because the connections were fixed, service disruptions—caused by acts of nature or something else—would negatively impact the flow of data.
Businesses around the world face unprecedented challenges. As markets become increasingly global, this creates new growth opportunities but also considerable competitive pressures. Forward-looking organizations are launching digital transformation initiatives to leverage advanced technologies such as cloud, Internet of Things (IoT), Big Data, unified communications (UC), and artificial intelligence (AI) to gain efficiencies and competitive advantages. Specifically, many businesses are increasingly embracing cloud communications to improve organizational agility and worker performance.
Digital transformation is creating new product and services opportunities, evolving business processes and enabling companies to dramatically increase revenue while reducing costs by achieving higher levels of efficiency. In the digital era, sustained market leadership is no longer based on which company has the lowest costs, superior products or the best people. Rather, market leaders will be determined by a company’s ability to recognize shifts in the market landscape and adapt to these trends faster than their competition. This means being able to make the best decision as quickly as possible while involving the right people, regardless of their location.
Organizations in the healthcare sector face a particular challenge in stretching their already strained budgets to include a communications system versatile enough to enable real or near real-time contact with patients, consultants, and sources of critical supplies – while also supporting monitoring and data management requirements that may be of immense volume and complexity. Cloud-based telecommunications in the form of hosted PBX services and Voice over Internet Protocol (VoIP) telephony can go a long way towards resolving this dilemma, for cash-starved healthcare facilities at all levels.
Organizations with geographically dispersed locations often struggle with variations in network service. The Software-Defined Wide Area Network (SD-WAN) has emerged as a solution to address variations in network performance across locations. In combination with Network Function Virtualization (NFV), a closely aligned technology, SD-WAN addresses many of the common pain points faced by organizations that need to provide high-speed, economical network service to numerous sites. This paper explores how SD-WAN solves common network connectivity challenges experienced by distributed organizations.
Everyday occurrences like roadworks and other construction projects can damage an underground line, and even a simple traffic accident involving a car hitting a utility pole can create a widespread outage. Severe weather including lighting strikes, high winds, flooding, or earthquakes can disable services, and problems can also originate withthe Internet service provider (ISP), since heavy network congestion or issues with the backbone can lead to downtime. Websites that track disruptions in Internet access show that at any given moment, there can be dozens of outages worldwide, affecting hundreds if not thousands of sites. This means that for most organizations, dealing with a network outage is not a question of if, but of when.
Small- and medium-sized businesses often have concerns that require solutions sensitive to their more limited sizes. One such concern is telephone service. Gone are the days where each business would have a handful of lines dedicated to the incoming and outgoing communications of daily business. Gone are the days where a T1 line solved all your problems. Now, many small- and medium-sized businesses are opting to capitalize on recent advancements in technology and prefer a hosted VoIP phone system. A hosted phone system is a cloud-based system that allows all the benefits of large scale business communications on a small business budget. In addition to the reduction in capital investment, there are several operational problems with traditional phone system options that a hosted phone system can solve. This white paper will explore the benefits of a hosted phone system, including cost-efficiency, flexibility, and disaster management.