When your business is in the process of purchasing new telecom services, you basically have two options—you can go directly through a service provider’s sales representative or request a meeting with an independent telecom agent. Which option do you think will benefit your business more?
Many small business owners might think that dealing directly with a service provider is the correct answer. Perhaps they think that the independent agent will charge consulting fees or take longer to schedule a meeting. They couldn’t be more wrong.
Are you moving to a new location? Adding employees? Tired of internet service that makes you think back to the old dial up days? Ready to toss your laptop out the window because it dropped another Voice over IP call?
Before picking up the phone to call your carrier, here are 4 things you must know:
#1 An Independent Agent Represents You and Only You
A direct carrier sales representative has one job and one job only: sell their company’s services. That’s it. That’s what they get paid to do. Remember: just because “representative” is in the job title, that doesn’t mean they’re representing you.
When you choose to get your telecom services through an independent agent, you won’t get a sales pitch. What you get instead is the freedom of choice.
The reason you get a better selection is that independent agents don’t deal with just one supplier—they deal with dozens.
#2 Hiring an Independent Agent = Better Customer Support
On a scale of one to absolutely critical, how important is customer support to your business?
That’s what I thought.
When you hire the services of an independent telecom agent, customer support is what you get. Because agents don’t have to provide the telecom services themselves, they can focus their attention on giving your business the support it needs.
From carrier selection to implementation, your independent agent will be there by your side to guide and support you as you make some of the most important decisions for your business’s future.
#3 Independent Agents Provides Unbiased Information
As previously stated, independent agents do not represent a single service provider.
This degree of separation allows independent telecom agents to be impartial (hence the name “independent agent”), which is absolutely necessary if you want to find the service provider that will help your business grow the most. In fact, your independent telecom agent will consider your company’s situation and needs and give you suggestions so that you can make the best decision.
#4 Lines of Communication Open Up with an Independent Agent
When you purchase your telecom services from a direct carrier service representative, you can easily become just another face in the crowd. Not so with an independent agent.
Because independent telecom agents provide direct carriers with a lot of business, they deal with people higher up within the company and can get things done for you more easily. All you have to do is call your agent about a problem with your service, and your agent will solve it for you, sometimes dealing directly with senior level management at your selected service carrier.
Still need more convincing?
Give the telecom experts at nQuery Technology Solutions a call to experience first-hand the dedication that comes with hiring an independent telecom agent. Your Miami small business can’t afford not to. Get in touch today.
Contact us for a complementary consultation.