Enterprise VoIP technology has been around for a while, and although it has provided many businesses, industries, and individuals with value, it wasn’t until recently that it really hit its stride. Among the chief benefits of VoIP for business are efficiency, economy, and adaptability.
As of the end of 2017, enterprise VoIP has gained popularity through the use of Skype, Google Hangouts, and the myriad other web applications available today. But where is VoIP heading in 2018 and beyond, and how will you and your business benefit? Let’s take a look at some of the top trends for the coming year.
Updated Enterprise VoIP Security
The past two years have shown us just how important it is to have adequate cybersecurity measures in place. Hardly a month has gone by without the news reporting some new breach or leak of information, often involving millions of internet users. With these security threats now at the fore of everyone’s minds, you can bet that enterprise VoIP will be beefing up defenses to protect their users.
Mobile VoIP Adoption
Mobility is an increasingly critical component for any business, large or small, no matter the industry. Just think: at the end of 2017, mobile VoIP users numbered approximately 1 billion. That’s just over thirteen percent of the world’s population. If you’ve got a mobile component to your business, this is a trend that you probably should jump on.
Like it or not, we live in a culture of multitasking, especially in the business world. What this means for 2018 is that cloud-based platforms that employ Application Programming Interfaces (APIs) are going to become more of a staple. This shift comes about because businesses will be able to use these APIs to integrate their contact centers, help desks, enterprise resource planning (ERP), and customer relationship management (CRM) tools. Small businesses will benefit immensely from such integration.
With 5G technology slowly becoming a reality, enterprise VoIP will improve in more than a few ways:
- Sound quality will become more reliable.
- 4k and 8k video will make video exponentially better.
- More applications will enter the market, which will spur innovation and drive down costs.
All of this will be possible because 5G speeds are about 10 times as fast as 4G. With faster speeds, enterprise VoIP and telecommuting are sure to be critical components of nearly every business.
Internet of Things
At the end of this decade, about 26 billion devices will be connected to the internet, including many VoIP-enabled devices. As the Internet of Things (IoT) takes over, VoIP technologies will be crucial for controlling the automation of the average office.
IoT without Unified Communications (UC) wouldn’t add much value to the workplace. UC combined with IoT helps create a non-stop flow of information between connected devices, making error detection and correction easier, thus increasing productivity in the office and while on the go.
Does your enterprise need help keeping up with the latest trends? Give nQuery a call to set up a free consultation.