Articles

Multi-Protocol Label Switching: Is MPLS Dead?

By | September 11th, 2018|Internet, Technology, Telecom|

Is MPLS dead? I get this question more often than you would think. My short answer: no. However, the question is complicated. A short answer doesn’t quite do it justice. Multi-protocol label switching (MPLS) has a large share of the market (about $40 billion annually), but that share is quickly evaporating. There are two primary [...]

3 Ways Satellite Internet Can Make Small Business Owners’ Lives Easier

By | August 16th, 2018|Business, Internet, Technology|

Choosing an internet provider can prove difficult. Have you considered the benefits of satellite internet for your business? The truth is that DSL doesn’t reach a large portion of the country, especially in rural areas. Fiber optic internet, because it is relatively new, is even worse. Even if your business has access to DSL or [...]

How to Fix 4 Common Causes of Poor VoIP Call Quality

By | July 9th, 2018|Business, Internet, Technology, Telecom|

For all its advantages, VoIP also has some drawbacks that I would like to discuss. Poor VoIP call quality does happen, but luckily, the most common causes are pretty easy to diagnose and fix. Because they want to keep your business, your VoIP provider should be willing to work with you—as your independent technology solutions [...]

Spend Less Time Worrying About Business Technology … Run Your Company

By | June 4th, 2018|Business, Technology|

Andrew Carnegie once said, “No person will make a great business who wants to do it all himself or get all the credit.” I literally couldn’t have said it better myself, which is why I delegated the task to someone with expertise that I don’t have. What about business technology? Are you delegating enough so [...]

Cloud-Based Contact Center: How to Maneuver the CCaaS Opportunity

By | April 30th, 2018|Business, Technology, Telecom|

At nQuery Technology Solutions, we like to provide real solutions for real people. And if you’re trying to provide your customers with better support, the real solution you need to hear about is the cloud-based contact center. So, what does a cloud contact center solution offer, and how is it different from a traditional contact [...]

4 Myths about Moving to the Cloud

By | April 30th, 2018|Business, Internet, Technology, Uncategorized|

Recently, many companies have decided that moving to the cloud is a smart solution. The reason? If you ask those making the decision, they’ll say that cloud storage, computing, and unified communications as a service (UCaaS) not only make their businesses more agile and adaptable but also that the switch is saving them money. But [...]

How to Scale Your Franchise: Expert Interview #2

By | February 5th, 2018|Uncategorized|

Franchising can be a smart business move, but not just any business can effectively scale their operations to become a franchise. Some franchises fail while others succeed, and it’s not always apparent why. However, there are a few factors that can predict whether your business is a good candidate to become a franchise operation. A [...]

How to Scale Your Franchise: Expert Interview #1

By | February 5th, 2018|Uncategorized|

Lately, I’ve been thinking about franchises—what it takes to create one, how to scale a franchise effectively, why some fail, and why others don’t. These aren’t easy questions to answer. Each of them may not even have a single right answer. But there are some key things to know and effective strategies that can help [...]

6 Enterprise VoIP Trends Your Business Should Utilize in 2018

By | January 1st, 2018|Uncategorized|

Enterprise VoIP technology has been around for a while, and although it has provided many businesses, industries, and individuals with value, it wasn’t until recently that it really hit its stride. Among the chief benefits of VoIP for business are efficiency, economy, and adaptability. As of the end of 2017, enterprise VoIP has gained popularity [...]