Four Reasons Why You Need SD-WAN A private wide area network is essential to any data driven business. A safe, secure connection between employee devices ensures smooth workflow and top level customer interaction. As more and more elements of the office environment become virtually connected, virtualizing the WAN seems like the next logical step. Software [...]
... or Is It? In a world where everyone has a phone in their pocket, the desk phone can seem like an obsolete artifact from another era. Yet as technology progresses, the desk line has actually proved itself to be a staple of any functioning office. With a combination of upgraded features and traditional reliability, [...]
Your call center doesn't have to struggle. Here's how to fix the common issues. Call center work isn't easy. Few people contact a business just to give a compliment; customers usually have a concern or complaint that they need addressed as quickly as possible. In such a fast-paced, high-intensity occupation, it can be difficult to [...]
Telecommunications Solutions: Keeping Your Business Online - All the Time, The Wish: Many business owners who are in the process of developing, expanding, or just starting out, mistakenly conclude that as long as everyone at the office has a desk-phone, they will be able to manage the incoming of client calls without ever missing an [...]
The other day a colleague asked, “What is it exactly that nQuery does?” We weren’t surprised at the question. In specialized industries like telecom, it’s easy for the specifics to get lost amid the jargon. Let us lay it out for you like we did for my colleague: Our Main Goal Is Helping Businesses Get [...]
Businesses have never had such variety of VoIP providers when deciding which VoIP service will give them the best benefits for their needs. But while variety might increase options and give businesses a better chance of getting what they want, it also makes the entire process much more complicated. I can’t tell you how many [...]
When your business is in the process of purchasing new telecom services, you basically have two options—you can go directly through a service provider’s sales representative or request a meeting with an independent telecom agent. Which option do you think will benefit your business more? Give up? Many small business owners might think that dealing [...]
With every month that passes, it is becoming more and more apparent that coax cable internet is on its way out and fiber optic internet is quickly taking its place. For small- and medium-sized business owners, choosing between the two could be the same as determining the success of their operations. According to a recent [...]
For the cybersecurity industry, 2016 was a big news year. While the number of security breaches did not increase from previous years, the amount of data stolen was astounding—in total, hackers exposed nearly 4.3 billion records, over quadruple the 2013 amount of 1 billion. Hackers and would-be cyberpunks were more than twice as likely to [...]
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