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Call Center Solutions2018-12-06T19:22:28+00:00

CALL CENTER SOLUTIONS

Is Your Contact Center Hurting Your Business?

As contact center consultants, we’ve seen it all. You don’t need us to tell you how tough it can be to run a contact center. Your customers and prospects decide to work with your company based upon their interactions with your service reps, good or bad. And your reps rely on their tools to perform. Sometimes your systems have enough capacity to handle the volume but other times callers are in for a wait. Then there are call center software licenses to keep track of, hardware upgrades and maintenance. Lately a couple of your agents had to resign because they needed flexible schedules that were too difficult for you to deal with. There are times when an on-premise contact center solution is the best fit. But suppose for a moment that by moving your contact center to the cloud it could drastically super-charge the quality of the customer experience and help retain your best agents.

CCaaS—or contact center as a service—is a cloud-based customer experience solution that allows contact center leaders to utilize third-party software and hardware. You focus on the performance of your agents and hand over the painful technology part of running a call center to experts. These experts specialize in call center technology, and they constantly maintain, upgrade, and troubleshoot it, so you don’t have to.

Things to consider when choosing a Call Center Solution:

Why do contact center leaders choose CCaaS?2018-12-06T18:42:19+00:00

It’s simple. CCaaS is easily scalable, requires no large capital investment, allows for easy testing of new applications, provides peace of mind when disaster strikes, and provides functional data and analytics.

But why not go straight to the supplier?2018-12-06T18:43:00+00:00

Vendor-neutral contact center consultants like nQuery Technology Solutions have done the homework for you and already know which vendors are the most reliable, provide the best service and are the most cost effective. We take the time to get to know your business better, which allows us to recommend which vendor is right for your situation. With a vendor-neutral contact center consultant, you won’t have to negotiate any contracts. Because we have no vendor sales quotas to meet, you can be sure that you’re getting the best. And when things go wrong, we will be there to help.  That’s right, you won’t be on hold with another vendor, our concierge service will take care of that too.

Speak with a business phone system expert today! (305) 910-2324

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Trust nQuery Contact Center Consultants To Take The Worry Out Of Technology

Customer Experience is key in today’s business world. For many businesses, that means finding the right contact center solution. However, deciding between on-premise or cloud-based contact center solutions, can be extremely painful, costly, and downright daunting. The good news? You don’t have to try to navigate that minefield alone.

nQuery Technology Solutions is passionate about enabling you to look good to your customers and prospects by consulting with you on the right decisions concerning the best technology with the correct customer journey map, on time and on budget.

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Call us at (305) 910-2324

Don’t take it from us. Our clients can tell you!

Emilio and his team are awesome! I have been working with them for quite some time and nQuery has never let us down. They are the perfect partner to help us source and manage our telecom needs. I’ve worked with a lot of companies in the past, but none of them provided the service that Emilio does. He’s quick, thorough and offer solutions. That’s what I need in a partner. #bestofthebest

Nancie Dudash, Chief Operating Officer, Quest Workspaces

I have worked with the nQuery team for over 7 years now. They have been a valued asset and trusted advisor for me in the telephony space. Through the years they have expanded their service portfolio to meet my needs. nQuery will always be at the table when I am making my technology decision.

Leterron Lewis, Director of Information Technology, Palm Medical Centers

Emilio and Rafael got us set up with our business internet and VoIP phone system and were great to work with. They responded quickly and made sure to get us up and running as smoothly as possible. Rafael routinely follows up to ensure we have no issues and remain satisfied with the services we use.

Francisco Leon, Aran, Correa & Guarch, P.A.

Emilio and the nQuery team are not only really good at what they do, but they are a truly caring and ethical company. They can find the best service provider solutions without charging you for this valuable consulting. If you think that you might be spending too much money on phone and internet service, or if you’re just tired of being on hold and shuffled around by Comcast and AT&T, you seriously need to give nQuery a call.

Diane Moura, ZenChange Management Consulting

Emilio and his team at nQuery were instrumental in helping us make the right move to a better internet service provider. They did all the legwork and presented the pros and cons of each option while serving as liaison to ensure the migration was seamless. We highly recommend Emilio and the team at nQuery for their professionalism and knowledge.

Leo Gonzalez, Sharp Insurance Agency

nQuery Solutions assisted with the evaluation process of the bank’s telecommunication requirements. Emilio and his team demonstrated their in-depth expert knowledge of the telecommunication industry and were able to provide an array of viable alternatives. After the evaluation process concluded, nQuery’s post sales support was exemplary as they were engaged throughout the implementation phase. I regard Emilio and nQuery Solutions as a trusted advisor.

Roger Sosa, Vice President, Senior Operations and IT Officer, International Finance Bank

Take A Look At A Few Of Our Parter Vendors

When it comes to providing above-and-beyond customer experiences and meeting key business metrics, NICE inContact brings their best to the table, and they make things simple while keeping it affordable. With their #1 cloud platform for customer experience, NICE inContact CXone™, NICE inContact gives businesses the best in omnichannel routing, analytics, automation, workforce optimization, and artificial intelligence, all on an open cloud foundation.

Providing “best-in-show” cloud solutions to 1,500+ enterprises spread across the world, EvolveIP is one of the fastest growing cloud strategy companies in the industry, boasting more than 350,000 users. Some of the most iconic brands in the world use EvolveIP’s strategic migration solutions to funnel multiple integrated solutions into one unified platform. Their services include disaster recovery, contact centers, IP phone systems, unified communications, virtual desktops, and IaaS among others.

As a top provider and thought leader in contact center software, Five9 has pioneered some of the industry’s best solutions. Since its humble beginnings, Five9 has focused exclusively on delivering its cloud platform to disrupt the market and replace legacy on-premises contact centers, making it easier for anyone to gain access to the benefits that contact centers offer businesses.

With the trust of more than 10,000 companies in countries across the globe, Genesys® helps businesses drive their brands and create valuable relationships. Every year, Genesys® powers about 25 billion customer experience transactions, representing their clients well in the process. With the best technology and a human touch, they build solutions to fit intuitively into the way real people communicate. Their pack-leading solutions give businesses true omnichannel engagement in the cloud and on-premises.

Simple. Smart. Agile. That’s the guiding framework that makes Serenova a top choice for outbound sales people, IT pros, contact center operators, and financial stakeholders. With products and processes that are not only simple and smart but also easy to scale, Serenova makes your job easy. Their goal is to live the ethos that their clients embody—exceptional customer experiences at every level of the business world. And they succeed every day.

Talkdesk’s mission is simple: help expanding businesses keep their customer satisfaction levels high while lowering customer support costs. They brand themselves as the world’s leading cloud-based call center software solution, and when it comes to ease of use, they’re right.

We’ll Make Sure Your Business Phone & Internet Services Keep You Ahead Of The Curve. Learn About Our Service.