BUSINESS CLOUD SERVICES THAT JUST WORK.
A letter to my fellow business colleagues and clients, As a small business owner myself, I have been impacted greatly by the COVID-19 pandemic just like many of you. Being an advisor to hundreds of businesses for their business phone and internet services, I have taken a proactive approach to learning about how we can [...]
Telecommunications Solutions: Keeping Your Business Online - All the Time, The Wish: Many business owners who are in the process of developing, expanding, or just starting out, mistakenly conclude that as long as everyone at the office has a desk-phone, they will be able to manage the incoming of client calls without ever missing an [...]
Is MPLS dead? I get this question more often than you would think. My short answer: no. However, the question is complicated. A short answer doesn’t quite do it justice. Multi-protocol label switching (MPLS) has a large share of the market (about $40 billion annually), but that share is quickly evaporating. There are two primary [...]
For all its advantages, VoIP also has some drawbacks that I would like to discuss. Poor VoIP call quality does happen, but luckily, the most common causes are pretty easy to diagnose and fix. Because they want to keep your business, your VoIP provider should be willing to work with you—as your independent technology solutions [...]
At nQuery Technology Solutions, we like to provide real solutions for real people. And if you’re trying to provide your customers with better support, the real solution you need to hear about is the cloud-based contact center. So, what does a cloud contact center solution offer, and how is it different from a traditional contact [...]
If you didn’t take the proper steps to ensure your business would be operational after Hurricane Irma passed, the chances that you are still trying to get back to business as usual are high. According to Fortune, the damage sustained during the storm add up to nearly $250 billion. And while that number is lower [...]
The other day a colleague asked, “What is it exactly that nQuery does?” We weren’t surprised at the question. In specialized industries like telecom, it’s easy for the specifics to get lost amid the jargon. Let us lay it out for you like we did for my colleague: Our Main Goal Is Helping Businesses Get [...]
Businesses have never had such variety of VoIP providers when deciding which VoIP service will give them the best benefits for their needs. But while variety might increase options and give businesses a better chance of getting what they want, it also makes the entire process much more complicated. I can’t tell you how many [...]
When your business is in the process of purchasing new telecom services, you basically have two options—you can go directly through a service provider’s sales representative or request a meeting with an independent telecom agent. Which option do you think will benefit your business more? Give up? Many small business owners might think that dealing [...]
