Robust Solutions For All Your Contact Center Service Needs
Providing the best customer experience is an important part of building customer loyalty. CCaaS (Contact-Center-as-a-Service) is a cloud-based customer experience solution that offers best-in-class, multi-channel customer engagement. nQuery partners with the world’s leading providers to provide strategic CCaaS solutions for your business.
Your customers expect to interact with you on their own terms: where, when and how they prefer. In today’s landscape, optimal communications services are a competitive advantage. Boost customer satisfaction, while reducing customer churn and decreasing IT costs with CCaaS.
As your trusted IT advocate, nQuery can help your business strategize, source and implement the best CCaaS solution for your business. We can also help you move from a premise-based Call Center to a Contact Center in the Cloud. Our primary goal is to ensure that you, our client, receive the best possible solution that maps and scales to your business objectives.
Why CHOOSE CCaaS?
- Best overall value and functionality
- Agility and speed when adding locations
- Intelligent call routing that maximizes productivity
- High-quality Omni-channel customer experience (Voice, Email, Chat, Social Media)
- Integration with CRM, Database & Business ERP Platforms
- On-demand access to customer information
- Workforce optimization and management
- Cost effective upgrades
- 24/7 comprehensive professional services and technical support