VoIP and Premise Phone Systems, Contact Center Services
Contact Center Services2021-03-23T17:42:09+00:00

Robust Solutions For All Your Contact Center Service Needs

Providing the best customer experience is an important part of building customer loyalty. CCaaS (Contact-Center-as-a-Service) is a cloud-based customer experience solution that offers best-in-class, multi-channel customer engagement. nQuery partners with the world’s leading providers to provide strategic CCaaS solutions for your business.

Your customers expect to interact with you on their own terms: where, when and how they prefer. In today’s landscape, optimal communications services are a competitive advantage. Boost customer satisfaction, while reducing customer churn and decreasing IT costs with CCaaS.

As your trusted IT advocate, nQuery can help your business strategize, source and implement the best CCaaS solution for your business. We can also help you move from a premise-based Call Center to a Contact Center in the Cloud. Our primary goal is to ensure that you, our client, receive the best possible solution that maps and scales to your business objectives.

Why CHOOSE CCaaS?

  • Best overall value and functionality
  • Agility and speed when adding locations
  • Intelligent call routing that maximizes productivity
  • High-quality Omni-channel customer experience (Voice, Email, Chat, Social Media)
  • Integration with CRM, Database & Business ERP Platforms
  • On-demand access to customer information
  • Workforce optimization and management
  • Cost effective upgrades
  • 24/7 comprehensive professional services and technical support

Speak with a contact center specialist today! (305) 910-2324

CALL NOW

Is Your Technology Delivering On Its Promise?
Do You Think You’re Paying Too Much?

Let’s answer these two questions together.

or Call us at (305) 910-2324

Don’t take it from us. Our clients can tell you!

Emilio and his team are awesome! I have been working with them for quite some time and nQuery has never let us down. They are the perfect partner to help us source and manage our telecom needs. I’ve worked with a lot of companies in the past, but none of them provided the service that Emilio does. He’s quick, thorough and offer solutions. That’s what I need in a partner. #bestofthebest

Nancie Dudash, Chief Operating Officer, Quest Workspaces

I have worked with the nQuery team for over 7 years now. They have been a valued asset and trusted advisor for me in the telephony space. Through the years they have expanded their service portfolio to meet my needs. nQuery will always be at the table when I am making my technology decision.

Leterron Lewis, Director of Information Technology, Palm Medical Centers

Emilio and Rafael got us set up with our business internet and VoIP phone system and were great to work with. They responded quickly and made sure to get us up and running as smoothly as possible. Rafael routinely follows up to ensure we have no issues and remain satisfied with the services we use.

Francisco Leon, Aran, Correa & Guarch, P.A.

Emilio and the nQuery team are not only really good at what they do, but they are a truly caring and ethical company. They can find the best service provider solutions without charging you for this valuable consulting. If you think that you might be spending too much money on phone and internet service, or if you’re just tired of being on hold and shuffled around by Comcast and AT&T, you seriously need to give nQuery a call.

Diane Moura, ZenChange Management Consulting

Emilio and his team at nQuery were instrumental in helping us make the right move to a better internet service provider. They did all the legwork and presented the pros and cons of each option while serving as liaison to ensure the migration was seamless. We highly recommend Emilio and the team at nQuery for their professionalism and knowledge.

Leo Gonzalez, Sharp Insurance Agency

nQuery Solutions assisted with the evaluation process of the bank’s telecommunication requirements. Emilio and his team demonstrated their in-depth expert knowledge of the telecommunication industry and were able to provide an array of viable alternatives. After the evaluation process concluded, nQuery’s post sales support was exemplary as they were engaged throughout the implementation phase. I regard Emilio and nQuery Solutions as a trusted advisor.

Roger Sosa, Vice President, Senior Operations and IT Officer, International Finance Bank