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Most business do not realize how important it is to never miss a phone call. This is most impactful when customers run marketing campaigns and calls do not get to the intended agent. Suppose for a moment that by moving your contact center to the cloud it could drastically super-charge the quality of the customer experience and help retain your best agents. Enter CCaaS—or contact center as a service – the Call Center experts at nQuery can help you find the right call center provider to perfectly fit your needs.
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About the Author: Emilio Diaz
As the founder and chief technology advisor of nQuery Telecom Solutions, Emilio Diaz uses his 25+ years of experience in the telecom industry to help build cost-effective telecom solutions for growing businesses who need to plan properly for growth and scale. He believes that technology as a whole must serve one purpose - to elevate the customer experience to directly improve revenue growth. His experience as an innovative technology entrepreneur and a long-term business owner gives him intuitive insight to help boost productivity and maximize future growth. You can reach Emilio at emilio@nquerysolutions.com or call 305-910-2324.
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