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The Biggest Issues Call Centers Struggle With & How To Fix Them

By |2019-01-25T20:41:45+00:00February 1st, 2019|Business, Call Center Solutions|

Your call center doesn't have to struggle. Here's how to fix the common issues. Call center work isn't easy. Few people contact a business just to give a compliment; customers usually have a concern or complaint that they need addressed as quickly as possible. In such a fast-paced, high-intensity occupation, it can be difficult to [...]

nQuery Enhanced. Telecommunications Simplified.

By |2019-01-12T00:18:18+00:00January 11th, 2019|Business, Internet, Technology, Telecom|

Telecommunications Solutions: Keeping Your Business Online - All the Time, The Wish: Many business owners who are in the process of developing, expanding, or just starting out, mistakenly conclude that as long as everyone at the office has a desk-phone, they will be able to manage the incoming of client calls without ever missing an [...]

Multi-Protocol Label Switching: Is MPLS Dead?

By |2018-09-11T10:58:10+00:00September 11th, 2018|Internet, Technology, Telecom|

Is MPLS dead? I get this question more often than you would think. My short answer: no. However, the question is complicated. A short answer doesn’t quite do it justice. Multi-protocol label switching (MPLS) has a large share of the market (about $40 billion annually), but that share is quickly evaporating. There are two primary [...]

3 Ways Satellite Internet Can Make Small Business Owners’ Lives Easier

By |2018-08-20T10:21:32+00:00August 16th, 2018|Business, Internet, Technology|

Choosing an internet provider can prove difficult. Have you considered the benefits of satellite internet for your business? The truth is that DSL doesn’t reach a large portion of the country, especially in rural areas. Fiber optic internet, because it is relatively new, is even worse. Even if your business has access to DSL or [...]

How to Fix 4 Common Causes of Poor VoIP Call Quality

By |2018-07-09T12:04:08+00:00July 9th, 2018|Business, Internet, Technology, Telecom|

For all its advantages, VoIP also has some drawbacks that I would like to discuss. Poor VoIP call quality does happen, but luckily, the most common causes are pretty easy to diagnose and fix. Because they want to keep your business, your VoIP provider should be willing to work with you—as your independent technology solutions [...]

Spend Less Time Worrying About Business Technology … Run Your Company

By |2018-06-04T17:05:55+00:00June 4th, 2018|Business, Technology|

Andrew Carnegie once said, “No person will make a great business who wants to do it all himself or get all the credit.” I literally couldn’t have said it better myself, which is why I delegated the task to someone with expertise that I don’t have. What about business technology? Are you delegating enough so [...]

Cloud-Based Contact Center: How to Maneuver the CCaaS Opportunity

By |2018-04-30T23:02:05+00:00April 30th, 2018|Business, Technology, Telecom|

At nQuery Technology Solutions, we like to provide real solutions for real people. And if you’re trying to provide your customers with better support, the real solution you need to hear about is the cloud-based contact center. So, what does a cloud contact center solution offer, and how is it different from a traditional contact [...]

4 Myths about Moving to the Cloud

By |2018-04-30T23:02:54+00:00April 30th, 2018|Business, Internet, Technology, Uncategorized|

Recently, many companies have decided that moving to the cloud is a smart solution. The reason? If you ask those making the decision, they’ll say that cloud storage, computing, and unified communications as a service (UCaaS) not only make their businesses more agile and adaptable but also that the switch is saving them money. But [...]

How to Scale Your Franchise: Expert Interview #2

By |2018-02-05T09:44:28+00:00February 5th, 2018|Uncategorized|

Franchising can be a smart business move, but not just any business can effectively scale their operations to become a franchise. Some franchises fail while others succeed, and it’s not always apparent why. However, there are a few factors that can predict whether your business is a good candidate to become a franchise operation. A [...]

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