Business Communications That Work.
... or Is It? In a world where everyone has a phone in their pocket, the desk phone can seem like an obsolete artifact from another era. Yet as technology progresses, the desk line has actually proved itself to be a staple of any functioning office. With a combination of upgraded features and traditional reliability, [...]
Your call center doesn't have to struggle. Here's how to fix the common issues. Call center work isn't easy. Few people contact a business just to give a compliment; customers usually have a concern or complaint that they need addressed as quickly as possible. In such a fast-paced, high-intensity occupation, it can be difficult to [...]
Telecommunications Solutions: Keeping Your Business Online - All the Time, The Wish: Many business owners who are in the process of developing, expanding, or just starting out, mistakenly conclude that as long as everyone at the office has a desk-phone, they will be able to manage the incoming of client calls without ever missing an [...]
Is MPLS dead? I get this question more often than you would think. My short answer: no. However, the question is complicated. A short answer doesn’t quite do it justice. Multi-protocol label switching (MPLS) has a large share of the market (about $40 billion annually), but that share is quickly evaporating. There are two primary [...]
Choosing an internet provider can prove difficult. Have you considered the benefits of satellite internet for your business? The truth is that DSL doesn’t reach a large portion of the country, especially in rural areas. Fiber optic internet, because it is relatively new, is even worse. Even if your business has access to DSL or [...]
For all its advantages, VoIP also has some drawbacks that I would like to discuss. Poor VoIP call quality does happen, but luckily, the most common causes are pretty easy to diagnose and fix. Because they want to keep your business, your VoIP provider should be willing to work with you—as your independent technology solutions [...]
Andrew Carnegie once said, “No person will make a great business who wants to do it all himself or get all the credit.” I literally couldn’t have said it better myself, which is why I delegated the task to someone with expertise that I don’t have. What about business technology? Are you delegating enough so [...]
At nQuery Technology Solutions, we like to provide real solutions for real people. And if you’re trying to provide your customers with better support, the real solution you need to hear about is the cloud-based contact center. So, what does a cloud contact center solution offer, and how is it different from a traditional contact [...]
Recently, many companies have decided that moving to the cloud is a smart solution. The reason? If you ask those making the decision, they’ll say that cloud storage, computing, and unified communications as a service (UCaaS) not only make their businesses more agile and adaptable but also that the switch is saving them money. But [...]
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