At nQuery Technology Solutions, we like to provide real solutions for real people. And if you’re trying to provide your customers with better support, the real solution you need to hear about is the cloud-based contact center. So, what does a cloud contact center solution offer, and how is it different from a traditional contact [...]
Recently, many companies have decided that moving to the cloud is a smart solution. The reason? If you ask those making the decision, they’ll say that cloud storage, computing, and unified communications as a service (UCaaS) not only make their businesses more agile and adaptable but also that the switch is saving them money. But [...]
Franchising can be a smart business move, but not just any business can effectively scale their operations to become a franchise. Some franchises fail while others succeed, and it’s not always apparent why. However, there are a few factors that can predict whether your business is a good candidate to become a franchise operation. A [...]
Lately, I’ve been thinking about franchises—what it takes to create one, how to scale a franchise effectively, why some fail, and why others don’t. These aren’t easy questions to answer. Each of them may not even have a single right answer. But there are some key things to know and effective strategies that can help [...]
Enterprise VoIP technology has been around for a while, and although it has provided many businesses, industries, and individuals with value, it wasn’t until recently that it really hit its stride. Among the chief benefits of VoIP for business are efficiency, economy, and adaptability. As of the end of 2017, enterprise VoIP has gained popularity [...]
People often approach me with questions about the telecom industry or, more specifically, their business phone system. As newer options such as cloud-based phone systems for businesses become available, people ask who exactly benefits most from using these types of systems. Just the other day, I was talking to one of my clients. He's a [...]
In Season 5, Episode 24 of NBC’s The Office, Dwight Schrute—the comedy’s socially awkward, yet exceptionally competent paper salesperson—attempts to stop his former boss, the bumbling Michael Scott, from stealing clients from Dunder Mifflin, the show’s fictional paper distribution company. After quitting his job as Regional Manager of Dunder Mifflin’s Scranton, Pennsylvania branch, Michael decides [...]
Have you found a good VoIP phone service for business? If not, imagine something for me. You run a business in Miami that imports goods to sell to companies and individuals here in the United States. You’ve found reliable suppliers in Europe and Latin America and have started to place your orders with them. Business [...]
If you didn’t take the proper steps to ensure your business would be operational after Hurricane Irma passed, the chances that you are still trying to get back to business as usual are high. According to Fortune, the damage sustained during the storm add up to nearly $250 billion. And while that number is lower [...]
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