As of the end of 2017, enterprise VoIP has gained popularity through the use of Skype, Google Hangouts, and the myriad other web applications available today. But where is VoIP heading in 2018 and beyond, and how will you and your business benefit? Let’s take a look at some of the top trends for the coming year.

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“Summit Aerospace relies on nQuery to provide the voice and data communications solutions that we need to efficiently run our business. The nQuery team’s dedication to providing excellent customer care is appreciated and highly valuable to us.”

Jorge Fernandez, Co-Owner, Summit Aerospace

nQuery Featured Vendors

We love to share news on the hottest new services and products from our featured vendors, to help your business expand and excel. Read below to find out more.

As a global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for multi-touch contact center and unified communications offered on premises, in the cloud, or a hybrid. Today’s digital world centers on communications enablement, and no other company is better positioned to do this than Avaya.
Reach out to us at info@nquerysolutions.com or 305-760-8491 to discuss how this industry-changing technology can expand and accelerate your business.

 

MOHA IMPROVES PATIENT EXPERIENCE WITH AVAYA

When caring for patients is your number-one priority, both clinical staff and patients need to be able to reach you by phone. To its detriment, Medical Oncology and Hematology Associates of Iowa (MOHA), also known as Cancer Center of Iowa, struggled with three disparate legacy phone systems, one for each clinic location. The clinics also had no way to transfer calls or dial between locations. Once MOHA went live with Avaya IP Office, the most important improvement shone through: callers were able to get through to a receptionist, instead of getting a busy signal when they called.

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