MOHA IMPROVES PATIENT EXPERIENCE WITH AVAYA
When caring for patients is your number-one priority, both clinical staff and patients need to be able to reach you by phone. To its detriment, Medical Oncology and Hematology Associates of Iowa (MOHA), also known as Cancer Center of Iowa, struggled with three disparate legacy phone systems, one for each clinic location. The clinics also had no way to transfer calls or dial between locations. Once MOHA went live with Avaya IP Office, the most important improvement shone through: callers were able to get through to a receptionist, instead of getting a busy signal when they called.