Telecommunications Solutions: Keeping Your Business Online – All the Time,
The Wish: Many business owners who are in the process of developing, expanding, or just starting out, mistakenly conclude that as long as everyone at the office has a desk-phone, they will be able to manage the incoming of client calls without ever missing an important one. Especially if it’s a client ready to do business.
Reality: The business world is quite competitive; once your business is un-reachable, even for one single minute, it can be game over. Another business, with a faster, more clever system in place, will take your customer in a matter of seconds. It all comes down to 2 very important words: instant access.
Staying Accessible – All the Time!
We are here to help. Think of us as your telecommunication service concierges. If you are still not convinced that you may need our solutions, read these scenarios. Don’t be the unplugged business who’s customers call their competitors when they can’t reach you!
Here are what we call “the four pillars of telecommunication.” They can make or break any business that is not 100% ready to be a constant presence.
The 4 Pillars of Telecommunication
1. First Pillar of Telecommunications: Business Internet, or, “Always Connected Presence”
Many growing businesses go through a number of dynamics. Many times, the business owner is so busy with items such as:
-Finding new sources of revenue to grow their business
-Employees – finding, training and developing them
-Running the finances of the business to make sure they have enough cash to grow
These things are at the forefront of a business’ survival. However, they should never lose site of the importance of customer service, or issues with clients trying to contact your sales team.
Solution 1: We will match your business with a redundant and “always-on” telecommunications solution so that your business can remain 100% online, all the time. Your business internet needs will be completely covered.
Solution 2: We will analyze the incidence and volume of your business phone calls. This will help us determine which cost-effective choices match your mission and goals. A business phone is just as important as a business’s online presence. Leave it to us to find the best option for you.
Solution 3: Forget logistics. We will supervise the entire vendor coordination and installation so that all needed services are up and running by the date needed.
2. Second Pillar of Business Telecommunications: Upgrade and Expand!
Sometimes, business owners get so involved with the transactional processes that they do not have the time to make the necessary technology upgrades and expansions that make the production and sales transactions smoother.
They may grow their businesses beyond their initial basic set-up, which means that they keep the same internet service. As the company grows, this completely affects performance. What is a business owner to do?
Think about this: the business is now too big, and the cost of having unreliable and inconsistent internet and phone service is becoming a significant money risk!
Solution 1: We will analyze your performance, as a company, in order to help you expand and scale your telecom needs for your particular type and size of business.
Solution 2: We will help with the process of upgrading and expanding your telecommunication services, as they fit your company’s mission and goals. We will do this by understanding not only where your business is today but as important where your vision shows it going to.
3. Third Pillar of Telecommunications: Sensible costs, or, “This Bundle Costs WHAT?!”
Many business owners, both big and small, are so busy helping their businesses thrive that they allow a third party to determine the budget for telecom services. Many times, these third parties are fully interested in getting specific services that, either sound appealing, or are merely appealing to their own benefit.
Moreover, most telecom companies love “bundles,” that is, to include a number of services together for one price. Does your company need or use each and every one of those services? Do you need to pay their rates, just as they demand, as a business owner?
Solution 1: Our consultants are knowledgeable about telecom business practices, such as bundles and auto-renewal clauses. These clauses leave the business owner basically attached to a renewal contract, for up to 36 months, (that is 3 whole years!) at old and expired prices. We will help you avoid these automatic and unfavorable contracts and renegotiate new terms that favor you and not the carriers.
Solution 2: Our consultants are also trained on business-needs and solutions. Not all businesses need the same amount of bandwidth, cloud storage, and telecom packages. In most cases we will negotiate a significantly lower price on what you are already getting. We can also negotiate the services you are receiving to match the actual needs of your business.
4. Fourth Pillar of Telecommunications: Complimentary Concierge Services, or, “Keeping Up with the Providers”
As your telecom concierges, it is our company’s duty to manage your telecom services. Therefore, any provider our company refers your business to, will also be in contact with us.
Solution 1: In the event you get wrongly billed, or a service is not provided as negotiated, our job will be to manage all ticket resolutions and make the carrier own up to what they offered.
Solution 2: We will problem solve any billing disputes until full resolution, and help answer questions.
Solution 3: We will manage all contracts and renewals.
Solution 4: We will transfer all negotiated contracts and services to any location where our client moves to.
BOTTOM LINE: While some business owners may not think it necessary to hire a telecommunications concierge, think again.
As a business owner:
- Do you have the time to argue on the phone for hours (plus wait time) with a customer service representative over an unfulfilled internet contract?
- Do you have the budget to overpay for services that you do not use, or need?
- Do you have the energy to keep an eye on the latest industry trends to keep you ahead of your competitors?
- Do you have the time, skill, energy, or motivation to negotiate terms of services, and contracts for service, while your company is trying to thrive?
If you answer is “no” to more than 1 of these questions, it may be time for you to give us a call, send us an email, or browse our website – especially the testimonial page to see what some of our clients are saying about us. We are here to help you succeed, and to make sure you invest your time on what is really important. Contact nQuery today.