As the Business Analyst for I.T. of our organization, one task that was always a challenge was renegotiating our telecom contracts every 3 years or so. Not because there are many providers to choose from, but because contracts are so unnecessarily complicated and filled with traps to lock down the customer at rates and services that continually drop in price.
Also, new fiber lines are being dropped in new locations all the time, but some companies expect the first customer to order service to share in their “build out” costs. More often than not, when negotiating a renewal contract, your provider will try to sell you more services for your current billing expense, rather than match your current services with less expensive new options. The complicated negotiations, contractual pitfalls and gimmicks, and new emerging technology options make the task of tackling renewal a daunting task. Achieving a setup that would make your organization’s telecom bill a concise, efficient yet reliable, accountable and efficient thus become somehow illusive.
Here is where a professional who has been in the telecom business for a very long time comes in handy. How many houses do you see with a “for sale by owner”? There is a reason why it is a good idea to have a liaison between you and complicated contract you are about to sign, and be bound to, for years to come.
Like a realtor (perhaps even better) a representative such as Emilio Diaz from nQuery Solutions is that person who works for your interests and brings years of expertise, industry contacts aplenty, and a friendly, dedicated and professional demeanor to your complicated task of renegotiating your telecom contract. Like a realtor, the service provider is the one that pays for his services, yet you end up receiving the peace of mind that your contract has the best possible setup. Let Emilio work for you, and if you have doubts about my recommendation, you can ask to contact me directly for my testimony.