The Digital Journey :: Part 1

To date, there is a strong push for enterprise CIOs to go digital. To fully evolve, there are three transformational shifts individual organizations and entire industries go through. To better understand the process, one must be aware of the urgency involved with the transition. The competition is fierce and the need to succeed even greater. To survive the digital journey, CIOs must take a clearly defined path as mentioned below.

Healthcare Providers

The idea of the informed patient has changed the face of healthcare in a tremendous way. It shaped future interactions between the healthcare provider and patient by making deliverable care collaborative and more about outcomes. Finding the perfect method of management to do so posed challenges until population health management or PHM was born.

The multistep process improves outcomes clinically and financially. Not only does it save time by aggregating patient data across multiple IT systems, but it also puts the important data into a record that can then be used by the provider. In doing so, it keeps patients healthier than before.

The need for ER visits, lengthy hospitalizations, and imaging tests such as CAT scans, PET scans, and MRIs lessens because of the adoption of PHM. It helps hospital CIOs keep costs low by prioritizing patients that create greater expenses due to their higher risk for illness. It plays a role in preventive and chronic care by addressing those needs more effectively and efficiently.

PHM takes over the role that IT once played in hospital settings. It automates data to discern who requires the most immediate care based on geographic location, the current state of health, demographics, and the use of available resources. The automated system saves hospitals a great deal of time and money, making it a viable option to explore in the very near future if it hasn’t already been adopted today.

The end result is personalized patient care. Data isn’t just accumulated and not processed. It’s turned into meaningful information about the patient and how to improve their overall experience in a healthcare setting.

It also empowers the individuals it affects by encouraging them to advocate for their own health. By taking charge of certain areas of their lives, patients are able to make the changes necessary to improve their health and therefore, lower their risk for life-threatening disease. PHM takes all the data that has been collected and makes it easier for providers to use it in a way that changes people’s lives for the better.

, The Digital Journey :: Insurance and Medical Industries

Insurance Providers

Among the most pressured industries to-date, the insurance industry has high expectations to live up to. Customers expect immediate information from insurers the way they receive it from the institutions they bank with. They want to get on an app and do everything they would do in an insurance agency in half the time.

If that wasn’t enough to consider, insurers also face a lot of competition from industries outside their realm of knowledge. They’re being given a run for their money by finance, retail, automotive industries who seek to grab their customers’ attention at any cost. That means that the insurance industry must take note and follow suit.

New business opportunities await insurers willing to make changes. By embracing the transformation journey, they’re able to better control infrastructure costs and secure a foothold in the ladder of successful future interactions. Rather than focus all of its energy into loss prevention, the insurer will provide value to customers by making them a partner in the process throughout the digital journey.

By focusing on education and prevention, insurance companies empower their customers. Policyholders don’t do the absolute minimum to protect themselves and their assets. Instead, they partner with the insurer by taking actionable steps that prevent loss and damage so they’re not required to file claims.

There are three shifts that help insurers adapt to digital transformation easily. The first is to adopt a different mindset on how to operate. Rather than focus strictly on policy, insurance companies now take a vested interest in the customer.

Serving as an adviser, they provide detailed information that educates the customer and reduces the amount of risk a policyholder carries. Creating an authentic relationship that is mutually beneficial is the aim of insurers worldwide. It’s not just about selling policies and paying out damages but more about putting the customer’s future into their own hands by providing excellent information.

Next, it’s not enough to capture data. It’s more important for insurers to use the data in a way that increases the value of their products and services. Doing so allows insurance companies to gain a better understanding of their customers as well as the needs they have. It gives the insurers an advantage by allowing them to take this data and develop better, more adoptable offers in the future.

The last shift is transitioning from manual to digital processes. Eliminating antiquated systems involving paper forms is wise. It requires less effort, reduces room for human error, eliminates the need for additional storage, and streamlines the process in a way that is far more efficient than the past.

Digital insurance is the way of the future. It is convenient, customer-focused, and automated. It has the ability to change the industry completely by making customers better stewards of their bodies and property to prevent the need to file costly insurance claims.

It may be time for you to give us a call, send us an email, or browse our website – especially the testimonial page to see what some of our clients are saying about us. We are here to help you succeed, and to make sure you invest your time on what is really important. Contact nQuery today.

99% of Clients Reduce Their Bills
Free Expert Telecom Audit & Review!

Enter your information below to get a FREE service review.

    We are ready to help you save on your bills!
    Speak with a telecom expert now.

    Call us at (305) 910-2324

    Don’t take it from us. Our clients can tell you!

    Emilio and his team are awesome! I have been working with them for quite some time and nQuery has never let us down. They are the perfect partner to help us source and manage our telecom needs. I’ve worked with a lot of companies in the past, but none of them provided the service that Emilio does. He’s quick, thorough and offer solutions. That’s what I need in a partner. #bestofthebest

    Nancie Dudash, Chief Operating Officer, Quest Workspaces

    I have worked with the nQuery team for over 7 years now. They have been a valued asset and trusted advisor for me in the telephony space. Through the years they have expanded their service portfolio to meet my needs. nQuery will always be at the table when I am making my technology decision.

    Leterron Lewis, Director of Information Technology, Palm Medical Centers

    Emilio and Rafael got us set up with our business internet and VoIP phone system and were great to work with. They responded quickly and made sure to get us up and running as smoothly as possible. Rafael routinely follows up to ensure we have no issues and remain satisfied with the services we use.

    Francisco Leon, Aran, Correa & Guarch, P.A.

    Emilio and the nQuery team are not only really good at what they do, but they are a truly caring and ethical company. They can find the best service provider solutions without charging you for this valuable consulting. If you think that you might be spending too much money on phone and internet service, or if you’re just tired of being on hold and shuffled around by Comcast and AT&T, you seriously need to give nQuery a call.

    Diane Moura, ZenChange Management Consulting

    Emilio and his team at nQuery were instrumental in helping us make the right move to a better internet service provider. They did all the legwork and presented the pros and cons of each option while serving as liaison to ensure the migration was seamless. We highly recommend Emilio and the team at nQuery for their professionalism and knowledge.

    Leo Gonzalez, Sharp Insurance Agency

    nQuery Solutions assisted with the evaluation process of the bank’s telecommunication requirements. Emilio and his team demonstrated their in-depth expert knowledge of the telecommunication industry and were able to provide an array of viable alternatives. After the evaluation process concluded, nQuery’s post sales support was exemplary as they were engaged throughout the implementation phase. I regard Emilio and nQuery Solutions as a trusted advisor.

    Roger Sosa, Vice President, Senior Operations and IT Officer, International Finance Bank

    We’ll Make Sure Your Business Phone & Internet Services Keep You Ahead Of The Curve. Learn About Our Service.